Home Office Paid Internship Program

Follett’s Summer Internship Program
Follett Higher Education Group – River Grove, Illinois
Home Office Internship Program/IT - Technical Writer
May 19 – July 25, 2008 (10 week program)

Resume submittal deadline is February 28, 2008

Job Description:

The intern will perform assigned duties under the direction of an experienced professional, and will work in a learning environment and gain knowledge and experience that will augment his/her college education.
  • Paid, hourly, full-time, 40 hours week
  • Temporary housing assistance may be available on a limited basis

Minimum Qualifications:

  • Senior standing, currently enrolled at an accredited college or universityGPA of 3.0/4.0 or above
  • Pursuing bachelor's degree in the primary functional area of the department
  • Demonstrated leadership skills with the ability to identify and solve problems
  • Strong computer proficiencies in Microsoft Word, Excel, Outlook, Power point, Adobe Acrobat and screen capture software with the ability to efficiently learn new technologies
  • Knowledge on online software, e.g. RoboHelp, a plus
  • Excellent customer service acumen
  • Ability to multi-task in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to work as part of a team as well as independently
  • Previous work experience is a plus

Job Summary:

Under the supervision of the department intern manager you will perform a variety of responsibilities in the Information Technology Department (Quality Assurance and Documentation) that will include, but are not limited to: developing, writing, and editing material for online help, reports, manuals, product installation, operation and maintenance instruction booklets and related technical and administrative publication concerned with work methods and procedures.  Will organize material and write assignments according to set standards of order, clarity, conciseness, style, terminology, and completeness. May observe production, developmental and experimental activities to determine operating procedure and detail.

Educational requirement: pursuing a major in Computer Science, Communications, English, or Technical Writing

    
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