Follett’s Summer Internship Program
Follett Higher Education Group – Oak Brook, Illinois
Home Office Internship Program/Customer Service
May 19 – July 25, 2008 (10 week program)
Job Description:
The intern will perform assigned duties under the direction of an experienced professional, and will work in a learning environment and gain knowledge and experience that will augment his/her college education.- Paid, hourly, full-time, 40 hours week
- Temporary housing assistance may be available on a limited basis
Minimum Qualifications:
- Junior or senior standing, currently enrolled at an accredited college or university
- GPA of 3.0/4.0 or above
- Pursuing bachelor's degree in the primary functional area of the department
- Demonstrated leadership skills with the ability to identify and solve problems
- Strong computer proficiencies in Microsoft Word, Excel, Outlook, Power point, with the ability to efficiently learn new technologies
- Excellent customer service acumen
- Ability to multi-task in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to work as part of a team as well as independently
- Previous work experience is a plus
Job Summary:
Under the supervision of the department intern manager you will perform a variety of responsibilities that will include, but are not limited to: creating a comprehensive policy and procedural manual for Customer Service as it relates to the Direct to Consumer business; updating customer information in the Business to Business database.Computer skills: must be proficient in Microsoft Word and Excel; strong knowledge of Access and PowerPoint a plus
Educational requirement: all majors open to apply
